Contact Us
Use one of the following methods if you need help and support for WindFarmer: Analyst.
Knowledge center
The WindFarmer knowledge centre gives access to installers, videos, technical documentation, demo data, example automation scripts and more! https://myworkspace.dnv.com/knowledge-centre/windfarmer
Support Email
Tip
There are three pre-configured email templates to help you compose a support email - accessible from within WindFarmer from either the Quick Access Toolbar or the File menu:
(The ‘Report a Problem…’ option automatically attaches the latest WindFarmer log file to the email too.)
Use the WindFarmer support request form, or the windFarmer support email renewables.support@dnv.com for:
Reporting bugs
- Give step-by-step details on how to reproduce the bug. This is a BIG help for us.
- Attach the relevant log file (see Log Files below) and the
“WindFarmer Exception.log”
file to the email. This contains the system information for your PC and the exact version of WindFarmer you were using, so no need to add that detail too. - Add screenshots of the application as the error happens (if relevant).
- If confidentially acceptable (and not too big) adding a copy of the workbook that you were using when the bug/crash happened is very useful too.
Providing feedback
- Features you wish WindFarmer had.
- Annoyances in the application that could be improved but aren’t specifically a bug.
- Positive feedback is very welcome too! It’s nice to know what you like and are finding useful.
General enquiries
- Licensing – issues and license renewals.
- User portal page access.
Log Files
WindFarmer records some internal operations to a log file. Each time you start WindFarmer a new log file is created. Up to 10 older log files are stored (the filename contains the date and time that the session started).
To find the log files, open a File Explorer window and go to %temp%\WindFarmerAnalyst Logs
.
This will take you to the folder where they are stored. Sort by the ‘Date modified’ column to see the latest one at the top. If a crash occurs in WindFarmer and you want to report a bug, there is also a file called “WindFarmer Exception.log”
that will sometimes contain extra information about the crash.
These log files are VERY useful to developers when investigating bugs, so please attach the relevant log file when reporting bugs.
Sales
For all Sales enquiries please see our homepage. From here you will find options for Evaluations, Viewing prices and Buying WindFarmer online. Follow those links should you need to contact our sales team with more specific enquires.